GAIA Knickers

Your garments will come in a sustainable linen bag for further use. We will do our best to make sure your order gets to you as fast as possible and in full. Delivery time may vary depending on the country of destination. Please note that during peak seasons and holidays such as Christmas, Valentines' Day, Easter, etc. deliveries might take longer than expected. Where do we deliver to? - Across the UK - Across EU - USA - Eastern Europe&Asia (Russian Federation, Ukraine, Kazakstan)

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please indicate the details of your order and the reason for return. To start a return, you can contact us at customercare@caia-intimates.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at customercare@caia-intimates.com . Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. EU customers Exchanged is done free of charge, but please adhere to our sizing chart to make your shopping with us more pleasant. International customers Customers from outside the UK and the EU are responsible for the cost of returns.