The item/s must be in original condition, with all tags still attached.
Item/s must not have been worn, washed or altered in any way.
We cannot accept returned garments that have makeup stains and/or garments that smell of perfume. Please take care when trying on garments.
Returns that do not meet our policy will not be accepted and will be sent back to the customer.
The cost of the original freight and return to our warehouse will not be reimbursed or refunded, except in the instance of faulty items.
Please email us a photo of the return postage receipt, and tracking number, as proof of shipping.
Once the items have been received by our warehouse, we will contact you to process refund (minus original shipping costs).
Please allow 3-5 business days from the receipt of your returned package for the item/s to be processed and checked by our team. Processing times may vary during busy periods.
Refunds will be issued back via your original payment method. Please note that your financial institution may need up to 10 working days to clear the funds back onto your account.
Please note, we are unable to refund initial shipping charges for goods returned. We are also unable to refund return postage, or any associated import tax or duty costs. Not Just Pajama cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and that you keep a record of the tracking details.