Delivery time is approximated
WE DO NOT SHIP TO PO BOXES
EU - DHL EXPRESS
1-4 business days (Tracking number provided)
US - USPS SHIPPING
2-3 Business Days
Full Tracking worldwide.
DHL Express service WORLDWIDE 3-5 Business days. Delays depending on the country may occur.
Please allow up to 48 hours for processing orders and to receive tracking number/Confirmation of order shipment, and up 72hrs for it to shipped out.
We are not liable for wrong information given to us when shipping information is asked in check out point. If you do not provide the right shipping address we are not required to refund. Please make sure all your shipping information is correct before finalising order.
All our packages require a signature on delivery.
RETURNS & EXCHANGES
Sage Swim wants our customers to be completely satisfied with their purchases. However, we understand that online shopping can be tricky, so were here to help you get your order correct.
All orders are eligible for exchanges.
Items must leave customer’s hands within 7 days of receiving to action a refund or store credit for exchange.
STEPS OF RETURNING/EXCHANGING YOUR PURCHASES
1- Try on your garments over underwear
2- Take unwanted garments & check tag/hygiene sticker that all are attached in original condition.
3- Read our terms & conditions of purchase below to avoid any confusion & processing delays.
4- Post back to address provided below. Regular or Express shipping method is up to the customer along with the shipping company you choose to use. We do suggest you get a return tracking number as we will not take responsibility for lost returns.
5- Once the items arrive at Sage Swim HQ you will receive an email confirmation that your items have been received and that your store credit is ready to use.
Changing or Cancelling your Order
If an order needs to be cancelled, please reach out to us immediately with the specific reasoning the order needs to be canceled. If you need to make any changes to an order, please contact us within 2-4 hours of the order being place or you will have to go through the exchange process after receiving your order. Changes are not allowed during sale periods. Please be sure to double check your order before proceeding to checkout. We do not offer price adjustments. The price shown on the website at the time of purchase is the final purchase price, no exceptions. If the price of an item has changed since you purchased that item(s), the new prices are not able to be transferred to any previous orders.