Please note that orders for delivery outside of the European Union may be subject to import duties and local taxes, which are charged once the package reaches the destination country. Any additional charges for customs clearance must be borne by the Customer. Shipments to the Canary Islands do not include customs and DUA processing costs, they will be borne by the customer. DELIVERY TERM We prepare orders from Monday to Friday from 10:00 a.m. to 2:00 p.m. If we receive your purchase outside of these hours or on a Sunday or holiday, we will ship it the next business day. National shipments (Spain): In the peninsula: 2-4 business days. To the Balearic Islands: 2-5 business days. Canary Islands, Ceuta and Melilla: 5-7 business days. Shipments to Europe: 5-8 business days Shipping to USA: 5-8 business days Shipments outside the European Community: 15 to 20 business days. Please, we reiterate that you keep in mind that if you are outside the European Union, you will be responsible for local customs taxes. Please note that shipping times may be affected by current covid 19 circumstances.
The refund of the amount paid (excluding the direct cost of returning the product) will be made to the same PayPal account with which you made the payment. Only the original purchaser of the product (s) can request a return since the refund is made to the means of payment used for the Purchase. Natalia Berilo is not responsible if the item (s) that you wish to return to the Natalia Berilo is lost, misdirected or sent out of time. In that case, the customer is responsible for the risks of shipping her purchase. They must be returned by certified shipment or by any means that proves a certain date. Items returned incomplete, spoiled, damaged, deteriorated, stained or in any condition that reasonably indicates that the product has been used will not be refunded or exchanged and will be returned by post as soon as possible. In the event of a defective product, Natalia Berilo must proceed, as appropriate, to repair, replace, or terminate the contract, steps that will be free for the consumer and user.